Shipping policy
Delivery Service
Our orders will be delivered via SF Express, customers can discuss with us via email zuukeeper@zuuie.co if there are any requirements regarding delivery arrangements before the ordering. We will do our best to meet customer requirements.
Delivery Fee
Free shipping on purchases over HKD$500. If customers want to choose self-pickup at SF Express stations / lockers, please contact us after placing the order. Self-pickup at SF Express stations / lockers may not be available for some larger items.
If the order is less than HKD$500 for a single purchase, shipping costs will be calculated based on the actual weight, dimensions, and destination of the items in your order, and will be paid by customers upon parcel arrival.
Shipping & Delivery
The package will be prepared promptly once the order is confirmed. Generally, the package will be delivered to the courier company within 3 working days and delivered to the destination within 3 working days. Most orders will arrive within 7 working days.
*If customers fail to receive the package within 7 working days after the package is shipped, please do not hesitate to contact us.*
Out of Stock/Discontinued products
Zuuie will do its best to ensure an adequate supply of products. If there is a shortage of the item after the order is placed, a refund will go to the customer's credit card or Paypal account within 10 working days.
Our orders will be delivered via SF Express, customers can discuss with us via email zuukeeper@zuuie.co if there are any requirements regarding delivery arrangements before the ordering. We will do our best to meet customer requirements.
Delivery Fee
Free shipping on purchases over HKD$500. If customers want to choose self-pickup at SF Express stations / lockers, please contact us after placing the order. Self-pickup at SF Express stations / lockers may not be available for some larger items.
If the order is less than HKD$500 for a single purchase, shipping costs will be calculated based on the actual weight, dimensions, and destination of the items in your order, and will be paid by customers upon parcel arrival.
Shipping & Delivery
The package will be prepared promptly once the order is confirmed. Generally, the package will be delivered to the courier company within 3 working days and delivered to the destination within 3 working days. Most orders will arrive within 7 working days.
*If customers fail to receive the package within 7 working days after the package is shipped, please do not hesitate to contact us.*
Out of Stock/Discontinued products
Zuuie will do its best to ensure an adequate supply of products. If there is a shortage of the item after the order is placed, a refund will go to the customer's credit card or Paypal account within 10 working days.